FAQs

I wear prescription eyeglasses – can I still participate?
Yes, the HTC Vive headset can accommodate glasses within it.

What about motion sickness?
While some people do feel uncomfortable when immersed in a VR environment, we have rated each of the games and experiences we offer with a comfort level so that you can start out with a “low” level to determine your comfort.

Other people will use the headset. How is it cleaned?
After each session we thoroughly clean all the equipment with alchohol free disinfectant. Provided in the rooms are baby wipes to wipe down the gear as needed when you pass it along to others in the room (just in case someone worked up a sweat while killing zombies, testing their fear of heights, or are just that kind of person).

What if I want to book a large party?
Each standard room can have up to 4 people. If you book 3 standard rooms you will be give the option to upgrade one room to a premium room (an additonal $20) when you pay, which holds up to 6 people, for a total maximum of 14 people.

Are children allowed?
VR headset use is recommended for those aged 14 and older. At a parent's discretion, 8-13 year olds can use the VR equipment if they are 48 inches or taller. 8-13 year olds must be supervised 1 on 1 by an adult in order to paticipate (only one adult is required per room). No one under the age of 8 will be allowed in the rooms even as spectators due to liability reasons. Any participants under 18 will need their liability waiver signed by a guardian. The waiver can be found here.

What are multi-room capable games?
Multi-room capable games have modes that allow two or more people in VR to play together. The games are great if you book just one room but if you have two or more rooms booked you can take the experience to the next level. Play a round of mini golf on courses impossible in the real world with your significant other, test your archery skills with your best friend against endless waves of enemies, or make the zombie apocalypse a little less lonely (and a lot less scary) with a partner!

Can we bring in our own food and drink?
We offer concession items such as chips, candy, and drinks however for special occasions the Party Room can be specifically booked and catering, cakes, etc can be brought in.

Do you offer refunds?
Payment is made when you show up for your booking prior to starting your session. If there is an unforeseen incident such as equipment failure, we will provide a raincheck and/or coupon for future discount.

What happens if I miss my booking?
If you fail to show up for your booking, you will be expected to pay for the time missed prior to rebooking.

Can I buy Gift Cards?
You can buy gift cards in-store or online here!

How do I cancel my booking?
After confirming your booking, a link will be provided in your confirmation email.

Still have questions?
Contact us at: info@thegridvr.ca


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